Verve Voices is an online community where you can express your opinion online and get rewarded! Participating in our surveys and forums is easy and lots of fun! By sharing your opinion, you help organisations and companies understand your needs and to offer you the best products and services that fit your needs. On top of this, you can earn exciting rewards just by sharing your opinion, and when you have collected enough points you can exchange them for Voucher Express Gift Certificates, which can be spent with multiple big retail brands!

Verve Partners Limited ("Verve") is an independent market research company that specialises in building and managing online communities. Verve is responsible for the maintenance of the community panel website, setting up and managing research activities such as surveys and discussions, and community administration.

Further information about Verve can be found at www.addverve.com.

We'll ask you a few simple questions including basic contact information, gender, age and details about your lifestyle. This will create your member profile, and we'll use it to ensure your experience as a Verve Voices member is relevant to you.

As long as you want, you can leave at any time using the unsubscribe button at the bottom of the emails received from us. Alternatively you can email helpdesk and request to be removed from the community.

You can leave at any time using the unsubscribe button at the bottom of the emails that you receive from us. Alternatively, you can unsubscribe by emailing our helpdesk with the word “Unsubscribe” in the subject line.

We're aiming to provide regular updates on how we have used your responses and these can be found in the News section. We won't always be able to provide updates on everything but all results are shared with the appropriate business department.

You will be given regular opportunities to take part in surveys which are relevant to you. If you haven't had an email for a while please make sure they haven't been filtered into your junk mail or spam folders.

You'll be emailed when there is an activity for you to take part in along with the activity details. Simply click on the URL included in the email and complete the activity online, or you will be redirected to the site where you can complete other tasks such as forums. You can also login to Verve Voices and check if there are any new research activities.

How often will I need to participate in activities. We'd love you to participate in as many as you can. There's no minimum or maximum but we may review the membership of Verve Voices members that don't participate.

Please email our helpdesk if you have any questions. We make every attempt to respond quickly to member enquiries and are committed to maintaining a high level of service. On average, we try to respond to messages within 48 hours if an enquiry is submitted during normal office hours and on the next available working day if the enquiry is submitted on the weekend or a bank holiday.

If you are having trouble completing an activity please email our helpdesk.

We will use the research and information you give us to support Verve in developing their products and services to better meet your needs. We may publish survey results in the press or use them in our internal marketing materials. All results will be published at an aggregate level and will be kept anonymous. For further details see our Privacy Policy.

If you haven't had an email for a while please make sure they haven't been filtered into your junk mail or spam folders.

We try to ensure we only send you surveys that are relevant to you and are based on the needs of the business, so it may just be that recent surveys weren't right for you.

Points are the Verve Voices reward system and are earned both through taking part in our surveys and other activities, as well as won through prize draws. Your points count can be viewed on the Verve Voices homepage.

Points can be redeemed by entering the amount you wish to redeem in the ‘Redeem your points’ box on the Verve Voices homepage, once you have at least 1,000 points. If you have over 1,000 points, they must be redeemed in blocks of 500 (e.g. 1,500, 2,000, etc).

1 Verve Voices point = 1p

Therefore, if you have for example 1,000 points, this is convertible into £10. This can be converted into a Voucher Express Gift Certificate, which can be spent with multiple big retail brands.

We really value your participation in Verve Voices and we are committed to your right to privacy. Please read our Privacy Policy for more information on how we protect your privacy.

Verve, has been through a rigorous information security process. As the Verve Voices website is separate to our main Verve website, you'll sign up to Verve Voices separately and no information will be shared between the two sites. This includes email addresses. All logins to the website are completed via a secure site with SSL encryption.

No, all information is strictly confidential and privacy is guaranteed. Your details will never be sold, exchanged, or distributed to any other party without your expressed acknowledgement. All of our third party suppliers go through a stringent vetting process. See our Privacy Policy for complete details.

It won't be used for marketing purposes or to sell products and services.

If you've just joined the panel and have not yet received an email asking you to validate your account you will not be able to log in. If you have not received the confirmation email, please contact helpdesk.

If you're already a member of the panel, please make sure you don't enter extra blank spaces when typing/pasting in your email address or password. The password is case sensitive.

If you can't remember your password click on the “Forgotten my password” button on the login page. You will then be asked to enter the email address you registered with. Once this is confirmed, a reset password link will be sent to you via email. Click on the link within the email and you’ll be taken to a screen where you will be able to change your password.

Reset passwords can take up to 10 minutes to arrive, depending on your email provider. If your link doesn't arrive it may be that you entered an email address which is not identical to the one you registered with. Or the link could be in your junk mail or spam folder.

If Verve Voices hasn’t met your expectations then please let us know by emailing helpdesk. We'll do our best to resolve any issues as quickly and fairly as possible.

To change your email address on Verve Voices, please contact our helpdesk.

You can update your password in the 'My Profile' section of the site. Please ensure you choose a new password that includes 6 to 12 characters and at least one number, and that has not been used before. The password is case sensitive and must not include any spaces.

You can update your display name in the ‘My Profile' section of the site. Please remember your display name will show next to all your comments on the site and will be visible to other members. You can also upload or update a profile picture by either dragging it into the Profile photo box, or selecting upload to search for a file.

Depending on your email provider and your personal email settings, some emails sent from an automated system may be diverted directly into your junk mail or spam folder. To avoid this situation, you can add our email address claire@vervevoices.co.uk to your safe sender list, or to your address book. If you have checked your junk mail folder and have not been able to find a copy of your confirmation email, please contact helpdesk.

Please allow some time for the page to load. The page may take a few minutes to load depending on your connection speed.

Refresh the page: try to either restart or click the refresh/reload button on your browser. In most cases this will reload the question properly and will allow you to complete the survey.

If this problem persists please email helpdesk.

If you find a post on the discussion boards that you feel is abusive towards you or another member, please email the Verve Voices helpdesk. If the post is viewed as inappropriate by the moderators it will be removed and the moderators will follow-up with the member accordingly.

If you experience any other technical errors related to Verve Voices or the surveys and research activities we ask you to complete, please email the helpdesk.

If you are having problems which are not covered by the previous categories, please email our helpdesk.